FAQs

Got Questions? We’ve Got Answers.

Everything you need to know about orders, delivery, payments, and returns—clear and simple.

Orders & Shopping
How do I place an order on BLUE ROBED?

Placing an order is simple and seamless. Browse through our collection of Ethnic, Casual, and Formal wear, choose your preferred style, and select the correct size using our detailed Size Guide. Once you’re ready, click on "Add to Cart" and proceed to checkout.

At checkout, enter your delivery details, choose your preferred payment method (Prepaid or COD), and complete your purchase securely through Razorpay. You’ll receive an instant confirmation via SMS and email.

Can I modify or cancel my order after placing it?

Yes, we provide a 12-hour window to modify or cancel your order, as long as it has not been dispatched. This allows you to make quick changes in case of size selection errors, address updates, or order corrections.

To proceed, contact our support team immediately via email or phone. Once the order is shipped, we won’t be able to make changes, but you can still request a return or exchange after delivery.

Do you offer a discount on my first purchase?

We frequently run exclusive offers, seasonal discounts, and first-time buyer deals. These are usually visible on our announcement bar or homepage.

For the best deals, we recommend signing up for our newsletter or following our brand updates—this ensures you never miss out on limited-time offers.

Shipping & Delivery
What are your shipping charges?

We aim to keep shipping affordable and transparent:

Free Shipping on all orders above ₹599 • ₹59 Flat Fee for orders below ₹599 • ₹49 COD Fee for Cash on Delivery orders

All charges are clearly displayed at checkout—no hidden surprises.

How long will it take to receive my order?

Orders are processed and dispatched within 1–2 business days from our Gurugram warehouse.

Estimated delivery timelines:
• Metro Cities: 3–5 business days • Rest of India: 5–7 business days

Delivery times may vary slightly due to location, weather, or courier delays—but we always strive to deliver as quickly as possible.

How can I track my package?

Once your order is shipped, you will receive a tracking link via SMS and email.

This allows you to monitor your shipment in real-time—from dispatch to delivery—so you always know where your order is.

Payments & Security
Is it safe to use my credit/debit card on your site?

Absolutely. Your payment security is our top priority. All transactions are processed through Razorpay, one of India’s most trusted payment gateways.

We follow PCI-DSS compliance standards and use advanced SSL encryption to ensure that your personal and financial information is fully protected at all times.

Do you offer Cash on Delivery (COD)?

Yes, we offer COD across most serviceable pin codes in India.

To ensure smooth delivery, every COD order undergoes a verification process via OTP or call before dispatch. A nominal fee of ₹49 is applicable for COD orders.

What should I do if my payment fails?

If your payment fails but the amount is deducted, there’s no need to worry. This usually happens due to temporary bank or network issues.

In most cases, the amount is automatically refunded by your bank within 48–72 working hours. If the issue persists, you can contact our support team with your transaction details for assistance.

Returns & Exchanges
What is your return policy?

We offer a 7-day hassle-free return and exchange policy. If the product doesn’t meet your expectations or the fit isn’t right, you can request a return within 7 days of delivery.

To qualify, items must be unused, unwashed, and returned with original tags intact.

Is there a charge for reverse pickups?

No. We provide 100% free reverse pickup for all eligible return and exchange requests.

Once your request is approved, our team will arrange pickup directly from your address—making the process smooth and hassle-free.

When will I get my refund?

After your returned item reaches our warehouse, it goes through a quick quality check.

Once approved, your refund is processed immediately and credited to your original payment method within 5–7 working days.

Sizing & Fabric
What fit are BLUE ROBED clothes?

Our garments are designed in a Regular Fit, offering the perfect balance between comfort and structure.

This ensures a flattering silhouette while allowing ease of movement—ideal for both everyday wear and special occasions.

What fabrics do you use?

We focus on Premium Cottons and Cotton Blends that are breathable, durable, and comfortable for Indian weather conditions.

Each fabric is carefully selected to provide a soft feel, long-lasting quality, and a premium wearing experience.

Still Have Questions?

Your comfort and confidence matter. Shop knowing everything is designed for a risk-free experience.

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